Trim falling off again

[2009fsi]

So much for the fix to chrome trim over the doors on my 206. Hot weather returns & the trim over the rear door springs loose again! It seems the Skoda glue used in the fix softens in Australia's heat.

A great advertisement for your product Skoda; Every time I park, someone new draws my attention to it, just in case I hadn't noticed. More time to waste hanging around a dealer, getting it fixed for the 3rd time .......

A pity these little things, lack of attention to the detail detract from an otherwise great car.

[ian]

Should be put on with Stixaflex or M3 two way tape

[Alex31]

My Inlaws Superb 140TDI MY17 keeps having the exact same issue.


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[dArK5HaD0w]

MY17 models should not have this issue as they fixed the design by then.
Tis the earlier models that experienced door trim issues.

[Alex31]

MY17 models should not have this issue as they fixed the design by then.
Tis the earlier models that experienced door trim issues.

Unfortunately for my Inlaws, they have been to the dealership 4 times so far.... just keeps coming loose and then breaking.


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[yeders]

hi, i took mine into service for this - wty replaced the rubber seals and the trim, and glued it all together - time will tell this time.

[Mi16 Man]

Glovebox keeps falling down in this demo/tester I’ve got for the weekend




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[metulmykul]

[QUOTE=Mi16 Man;1267217]Glovebox keeps falling down in this demo/tester I’ve got for the weekend]

Sorry to go off topic but how did you find it Mi16?

I had a 206 wagon about a month ago for the 2 days. While the extra go over my 125 Tdi was fun, i found the build quality very ho-hum and the whole cabin experience somewhat sterile.

Very disappointed.

[2009fsi]

I've just had the trim over the rear door fixed again. Hopefully....this time...
One disappointing thing is the obvious misalignment of the front & rear chrome top trims now. It is functional, but the 4mm misalignment stands out as an epitaph to poor build quality.

The whole issue of quality & fit with this chrome strip above the doors on the 206 brings into question SKODA's claims of being "Simply Smarter". Not only the problems of fit & retention but also the cheap & nasty way the leading edge of the front door trim has been just cut off leaving a sharp edge which snags cleaning clothes & cuts fingers. Surely not too much to have had a rolled edge. It screams "Cheap & Nasty", on what is supposedly the flagship limousine of Skoda's range. If the trim problem disappeared after the MY16, one has to question why Skoda wouldn''t just fit the same rubbers & trim as the MY17, instead of buggeising around multiple times, with glues which keep failing. Penny wise, pound foolish?

My dealer at time of purchase was Trivet in Paramatta. They were a disgrace after order & their service non existent. Thompson Skoda do my services now. They've been terrific & I will keep using them.

My family owns three Skodas; Mine a 206 sedan, my sister an Octavia caught up in diesel-gate & my son a sporty Fabia. We are all happy driving the cars, but all increasingly disgusted by SKODA/VGAs performance.

I keep getting sales pitches from them, but nothing of substance. For my service due in April-May, Skoda sent me an "Complimentary Map Update" voucher. This turned out to be a cynical insult to anyone's intelligence, because there has not been any map update made available for my 206, since it was manufactured in October 2015!! That means the navigation system in utterly useless if you need to navigate to an address in a raft of newish suburbs across North & South Western Sydney. Not only that, but one cannot trust displayed speed limit information at all. It is more often wrong than right now. This is simply disgraceful. What does it say about Skoda's customer support when one has to buy & mount an easily updating Tomtom GPS on the dash, because the cars NAV system is so out of date?

Why don't you have any update SKODA AUSTRLIA? Why don't you have a mirror server in Australia, to support you customers & dealers, SKoda/VGA? Why do your service centres have to link all the way back to Europe to do diagnostics & updates during sevice Skoda/VGA? How many times has customers been inconvenienced & had to overnight cars at dealers servicing, because links back to Prague & Germany keep dropping out, Skoda /VGA? When will you get off your arses & actually support your customers & dealers properly?

I've contacted the "virtual Skoda" customer support within VW & received a response from one of these fobb off artists titled Customer Experience Ambassador SKODA Australia . This is the sum total of their response: Please be advised that your feedback will be monitored for future decisions. If anyone can translate into meaningful English for me, I'd appreciate it. My interpretation is, they are saying "we will monitor your feedback before making any decision to do anything". So, it appears the more stink I kick up, the more likely I'll force them to do something to stem bad publicity.

I love the the car as a driver, but I'm not likely to buy another Skoda, unless SKODA Australia/VGA decide to actually support their product, not just sell them.

[Andysuew]

I've just had the trim over the rear door fixed again. Hopefully....this time...
One disappointing thing is the obvious misalignment of the front & rear chrome top trims now. It is functional, but the 4mm misalignment stands out as an epitaph to poor build quality.

The whole issue of quality & fit with this chrome strip above the doors on the 206 brings into question SKODA's claims of being "Simply Smarter". Not only the problems of fit & retention but also the cheap & nasty way the leading edge of the front door trim has been just cut off leaving a sharp edge which snags cleaning clothes & cuts fingers. Surely not too much to have had a rolled edge. It screams "Cheap & Nasty", on what is supposedly the flagship limousine of Skoda's range. If the trim problem disappeared after the MY16, one has to question why Skoda wouldn''t just fit the same rubbers & trim as the MY17, instead of buggeising around multiple times, with glues which keep failing. Penny wise, pound foolish?

My dealer at time of purchase was Trivet in Paramatta. They were a disgrace after order & their service non existent. Thompson Skoda do my services now. They've been terrific & I will keep using them.

My family owns three Skodas; Mine a 206 sedan, my sister an Octavia caught up in diesel-gate & my son a sporty Fabia. We are all happy driving the cars, but all increasingly disgusted by SKODA/VGAs performance.

I keep getting sales pitches from them, but nothing of substance. For my service due in April-May, Skoda sent me an "Complimentary Map Update" voucher. This turned out to be a cynical insult to anyone's intelligence, because there has not been any map update made available for my 206, since it was manufactured in October 2015!! That means the navigation system in utterly useless if you need to navigate to an address in a raft of newish suburbs across North & South Western Sydney. Not only that, but one cannot trust displayed speed limit information at all. It is more often wrong than right now. This is simply disgraceful. What does it say about Skoda's customer support when one has to buy & mount an easily updating Tomtom GPS on the dash, because the cars NAV system is so out of date?

Why don't you have any update SKODA AUSTRLIA? Why don't you have a mirror server in Australia, to support you customers & dealers, SKoda/VGA? Why do your service centres have to link all the way back to Europe to do diagnostics & updates during sevice Skoda/VGA? How many times has customers been inconvenienced & had to overnight cars at dealers servicing, because links back to Prague & Germany keep dropping out, Skoda /VGA? When will you get off your arses & actually support your customers & dealers properly?

I've contacted the "virtual Skoda" customer support within VW & received a response from one of these fobb off artists titled Customer Experience Ambassador SKODA Australia . This is the sum total of their response: Please be advised that your feedback will be monitored for future decisions. If anyone can translate into meaningful English for me, I'd appreciate it. My interpretation is, they are saying "we will monitor your feedback before making any decision to do anything". So, it appears the more stink I kick up, the more likely I'll force them to do something to stem bad publicity.

I love the the car as a driver, but I'm not likely to buy another Skoda, unless SKODA Australia/VGA decide to actually support their product, not just sell them.

2009fsi,
Try the following link. Put in your VIN number and it will scan the Skoda system and should give you the link to update the maps yourself. I’ve done mine now 3 times and it works a treat.

Update portal

[dArK5HaD0w]

There has been several map updates, 2 in fact since I got the car in Jun 2017.
One in Nov 2017, and the last one was Mar 2018.
Go to the link provided above and u should see it.
Tis a 22gig download and u will need an sdcard.

Regarding the door trim, yes, it's shame they simply don't use the bits from the MY17 parts bin and resolve the problem once and for all.

Regarding local infrastructure service/support - don't forget VW Aus is runs and owns Skoda here in Aus. Every thing from planning, to sales, to warranty, to service is dictated by VW Aus.

Everywhere else, Skoda make their own decisions, guided and deal with VWaG directly.
In NZ, an importer, not VW NZ, controls and manages Skoda.

[aware]

Glovebox keeps falling down in this demo/tester I’ve got for the weekend




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Is the glovebox a known issue? Every now and then I've noticed the Scout glovebox isn't perfect and it needs a good thump to shut it. Previous MY16 Ambition Plus Octavia had no such issue. Annoying, but not annoying enough to warrant reorganising my life for a trip to the dealer....

....
My dealer at time of purchase was Trivet in Paramatta. They were a disgrace after order & their service non existent. Thompson Skoda do my services now. They've been terrific & I will keep using them.

I love the the car as a driver, but I'm not likely to buy another Skoda, unless SKODA Australia/VGA decide to actually support their product, not just sell them.

I dislike Trivett with a passion - sales were brilliant, service not so much. I use Alto for servicing and they've been fine (after Subaru everyone is an improvement). But I wouldn't buy a car from Alto - as an example, I ended up car shopping with the parents for their new car - both Audi and Skoda (at both Alto locations) didn't think they were serious enough, and Audi wouldn't even provide a test drive unless you were buying today. Hence the new BMW in their garage....

Sorry to get OT but that's my current feeling. They're a brilliant car let down by VGA and for that reason alone I'd be hesitant to buy another one. Scout is going to be around for a while but the service (and the fact that the Scout is now gone from their lineup) likely rules out Skoda for me next time. Shame really - love the car and the way they drive.

[2009fsi]

Thanks dArkSHaDOw.
I've checked the VIN for updates & had the dealer do the same. It shows an update, but the thing is exactly the same version already on board. If the dealer as recently as 3 weeks ago confirms there is no more recent update for my car than the one installed, I'm left up shippppp creek.
VW Australia are just wasted space. Skoda Australia doesn't really exist. Its just a virtual entity in VW Australia, as you say, so no point contacting the dead letter office again. I've written directly to Skoda management in Prague, with the assistance of my Czech BiL. Lets see if I get any response.

Here's the portal response. I'm left to wonder if it recognizes my VIN correctly. Or if there is something odd about the Columbus unit in my car.
Maps and software updates
Maps
There were no maps for the VIN
Other software
There were no software updates for the VIN.

Is there a way to circumvent the update portal, to access the March 18 download mentioned?

[dArK5HaD0w]

stange that it says u don't have any map updates.
can u check in ur infotainment wat version u currently have in the car?

when i got mine last year, it had v0062 2017 maps.
then i had an update, which brought it up to v0065 2017/2018.
the last update i got was v0068 2018, or MRM 2018 as shown in the update portal. see screenshot.

it is likely ur VIN has not been put on the database by ur dealer to be eligible for updates - hence why nothing is showing up for ur VIN.

[2009fsi]

Yes, I've checked the version mate. It is still the original; dated 2015/2016.

I'll ask Thompson to investigate the registration of the VIN. It could well be the case ex-Trivet. No point asking VW/Skoda Australia anything. I've raised the question of no updates with them already. The Customer Experience Ambassador SKODA Australia, replied without any reference to the question at all & subsequent follow up is just ignored. Zero customer service.

Do you know, Trivet actually tried to deliver me the wrong model car, On the original delivery day, they had a 162, not a 206 & hadn't even noticed. It tells you just what a mug lot they were. Their delivery was no more than a wash & screw on the plates. That might be why I never heard from Skoda after purchase!