MY16 Superb has no seat memory to key

[Greybags]

Certainly interesting to know bluSup as the menu is missing on mine and should be there - I suspect it's a general fault that they need to make good for all Skoda Superb owners...

[Enobar]

i am 99% sure that switching profiles on mine moves the seat and this happens when unlocking with different keys. Will confirm though.

[blueSup]

Betsy seems to have lost part of her memory as well. During her first visit to the Dealership (to correct the towbar coding) I had set up the second grey key as the “Service” key. By using that key instead of my key, the seat would be in the “mechanics” position and the radio would be on low volume with the ambient lighting set to white.
When I dropped the car off I locked the car with the button on my key, waited a few seconds, then used the Service key to unlock the car. As soon as I opened the door the seat moved to the mechanics position.

Whilst they were fixing the towbar coding, they must have zapped the part of Betsy’s brain that remembers because she hasn’t done the trick since. I thought it was just me stuffing up the process by rushing to lock the door and change keys before the mechanic jumped in.

I took pictures of the Personalisation section of the Infotainment. The manual mentions a Seat option but as the car has KESSY we get Personalisation instead. As you can see there are no Seat options. Ignore the highlighted Reset all - it was just to scroll to the bottom of the screen.
If I unlock the car with the service key, when the engine starts I am offered an option to change to the Service profile with a warning that the seat may change. I select the service profile and the seat moves to the saved position, the volume is lowered, and the lighting changes. The infotainment stays on a “starting” screen for quite some time during this process.

The automatic way, when the door is opened, no longer works. Looks like one to add to the list for the first service.

[bego9]

I think it is easier when you test this personalisation with memory key to use a two set of keys and assign each memory seat to each of the profile individually. Say you use key 1 and then seat memory key to no 1 and assign this key profile.
Set key 2 with seat memory 2 and assign key 2 with the profile 2.

I setup 2 profiles, one for my wife and mine but both of us only use 1 key that I set belong to my wife profile. If unlock using this key then it will set all the entertainment, ambient light and seat according to her profile. So If I would like to change to my profile, as soon as I unlock and sit, I need to scroll on the steering wheel to change to my profile and then the seat change the position to me, change ambient light and entertainment.

[blueSup]

I was using two different keys, with each key matched to a unique profile. It used to work but now doesn't.

[Greybags]

Well thanks to BlueSup I managed to fix the issue myself. Thanks Skoda dealership...

The pictures you included reminded me to check that menu in personalisation for key assignation. I'm not sure if the software has changed in that there no longer is the option for seats in the personalisation menu directly as shown in the manual and on a mates Octavia but it appears that you don't need to select it there any longer. The seat was working on my key when I got it back but when my wife used her key it only gave the option to change the driver on the console. Once she did that everything moved to her settings.

Basically I selected her user then went into the driver two setting (her user) and scrolled down to where it said key assignment manual or automatic. I left the setting at manual and pressed the button which asked to assign the key to that user. It then popped up to ask me to press a button on the remote which saved and that was it! I still think the dealer did something as I'm sure that didn't work before but if be interested to know if it works for others or they need to update software them it'll work?