A Superb purchase experience

[blueSup]

Show me the money!

Thursday looks to be D(elivery) Day.
Fitting the towbar has taken some extra time so Thursday it is.

If the truck arrives. If I get a call. If they can tell me who to make the cheque out to.

After calling the dealership I was answered by a very helpful lass who would put me through to Finance. Seems they were all too busy to answer. At 10:30. Morning tea time? Same on the second attempt. Then I was asked what I was after. What name I should write on the cheque?
“Oh, that’s easy. I have a list. Who are you buying from?” (It’s a multi brand franchise) “Oh! They’re the only ones not on my list. One minute please and I’ll find out from someone.”
Poor lass was getting flustered. After seven minutes I had a business name for the cheque.

If giving them money is the easy part...

Think positive. Roll on Thursday afternoon.

[blueSup]

Well

WELL.




Well.










Well?






It’s Thursday morning. Work is keeping me busy.
The car is due off the truck at 1pm.

The Six Million Dollar Man theme music starts to play. You know the bit. Where they show an x-ray of an eye and the music is building to a peak.


9:01am Number plates collected from the registry. Car registered.

10:30am. I call the registry to make sure the plates were collected. Their computer crashes and they promise to call me back.

10:35am The Registry calls to say the plates were collected at 9:01am. They didn’t appear in the system because it said they were now in use.

11am.

12 noon.

12:28pm I crack under the pressure and call Mr S.
Turns out I should have received a call to let me know that 3:30pm is The Assigned Time. The car is already there and looking good. I smile. And get worried. Something is sure to go wrong. I goodbye Mr S and get back to work.

Drag time begins.
Not the Drag Time on a Friday night when men dress in women’s clothes and display clocks.
Drag time.

the 1:00pm. 1:01pm 1:02pm 1:03pm kind of drag time.


OMG It’s 3pm I’d better pack up!
Taxi to the dealership.

I find my way inside. I am here.
Oddly, that’s what is also written on my T-Shirt, with a big red dot underneath the words.

Mr S and I meet for the first time, in person.
He initially looks a little confused. I tell him that I sound taller on the phone.
Or maybe it’s the T-Shirt?

It’s over to the desk. I’m told that they are finishing coding the tow bar and then everything will be ready.
At that moment a uniformed Workshop Dude stands next to Mr S and says, “You need to call Mr T.”
WD repeats himself. Mr S finishes talking and looking at stuff and WD says, “You really need to call Mr T.”
Mr S lifts the phone and presses many buttons. I figure it’s a directory search. W T F Mr T. The call connects.
Pleasantries exchanged. “Yes, here’s here with me now.”


Well.




Well.




The call is ended. The car is showing faults.

Lots of boring stuff happens. I won’t write about it in detail here.
Yes there are faults, but it’s safe to drive.
Can they say what the fault codes are? Then I can look them up and see what it all means.
No, they are too busy at present to do that.
So I either leave it here to be looked at tomorrow and then hopefully pick it up (that’s not going to work with work), or I take it now and bring it back later? Lets find out what the faults are.
Mr S visits the workshop. Upon his return I am told it is the ACC radar unit showing the code. It’s also on the dashboard. Mr S remembers seeing it when moving the car earlier. In an attempt to soften the disappointment I’m told that “this happens with European cars, even Audis.”
I mention that I am quite disappointed that their expensive pre delivery inspection process didn’t turn up this fault earlier.
We talk about worst case scenario, I leave the car with them and it’s found the radar needs to be replaced. Is there stock in Australia? How long to obtain it?

More boring stuff. Another workshop visit by Mr S.
Whilst he’s away I read the Owners Manual (on my iPad) and search for all ACC fault references. Not much in there. Take it to the Dealer is all it says.
Mr S returns and we go out to look at the car.
This will be the first time I’ve seen the colour in the flesh. I see my Dad’s old car number plate on the front and at once feel excited and sad. The blue looks wonderful and the beige interior looks good from outside as well.
The tow bar is on. There’s rain spots al over and sticky residue from the wrapping plastic is still in spots. Just as I wanted it. The paint is fresh and remarkably swirl-free.


So what happens next?
I’ll write that stuff tomorrow.

[blueSup]

Care and little things

Last time on “A Superb purchase experience”, Buffy had been cornered by a gorgeous no-eyed vamp. And to make things worse, she had left Mr Pointy on the book table in the library!



If only life could be written like a TV show. In real life we don’t have a narrator to catch us up on things or remind us of what has happened previously. We have other things.

Measure twice, cut once.
All care, no responsibility.
It’s the little things that count.

Colloquialisms. They remind us of things we’ve learnt in the past.

In the case of a new car delivery, lots of little things can really make the experience memorable, and leave a lasting impression.

Seeing that old number plate for the first time after more than 30 years is the biggest memory I’ll keep from this. And I especially liked the way they didn’t put on those cheap free marketing surrounds. Speaking of little things, it seems the workshop box marked “Little things” is empty. The screws used to attach the plates are huge. Walking around the back of the car, the number plate is jammed up against the ledge that houses the camera. That explains why the surrounds aren’t fitted. There is simply no room. One on the front and none on the back doesn’t work.
Measure never, drill twice.
No care, no responsibility.

A zero inventory of little things in the workshop is, perhaps, representative of how the place is run.
Are they trying to rush through too many jobs for them to be done well? If they are, then when something goes off the rails there is no capacity to correct it. Ahead full speed and damn the torpedoes!
The fault is front most in my mind.
Are they understaffed at present? Under equipped? Under enthused?
I’ve worked with a range of “Scan tools” in my life, from hand held ones to ones that live on trolleys. If they are switched off they take a few minutes to start. My takeaway from the behaviour of the service guys is that they didn’t have time to open the door, plug in the cable, and press Read Codes.
It might have been a lack of communication between staff. The person that drove it off the truck didn’t say they saw the alert. The service guys that drove it didn’t mention it either. The guy that had to code the tow bar certainly saw it but then what happened? There’s a chance that there was no error for people to see until they went to code the tow bar. But by then I was sitting in the dealership, and there was no capacity in the workshop to do anything about it.
My decision to not pre-purchase the servicing seems proved by this experience.

I feel for Mr S. He shoulders all of the responsibility for the customer experience yet has no control whatsoever. Once he moves past the edge of his desk he becomes a messenger.
The survey that Director has twice emailed me about, the one marked with A Big Red Pen, is used to whack the sales staff over the head. There’s a big disconnect here, but that could just be one of the customs of his alien overlords in Orbiting Skoda HQ.
Whatever the reasons, Mr S is worried about how I’ll respond to the survey.

I do my best to explain I understand that these things are beyond his control.
During the time it took you to read all of that stuff above we have walked around the car, looked at the paint (no swirl marks!), looked in the car, sat in the car. Even removed the tow bar. The weight of it nearly caught me out. JB is certainly a two hander. And yes, there’s a torch in the back! A little thing.

We’ve talked about the shuttle service between the dealership and the local train station. Mr F, the first salesman, had mentioned that there was one. Excellent. A rookie mistake from me when I didn’t ask what time it operated. Mr S mentions that it starts running at 9am. That’s convenient when you drop the car off at 7:30am. We run through various scenarios to get the car back to the workshop for diagnosis and repair, then returning to me at minimal inconvenience. Most fail due to lack of parking where I work.

You can probably guess by now that I’ve decided to take the car home. I can check the fault myself and, with luck, find it was just a hiccup and it never comes back. It’s probably breaking some rule to take a known faulty new car, but that’s a little thing I guess. I am aware of the fault. I know the impact of the fault.

We return to the office to do the deed. I recognise no one from my previous visit. Not even the bored kid in Dad’s suit. It turns out that he decided a life of finance wasn’t for him.
I am again offered some finance products that I decline. Papers are signed, invoices presented, and I am gifted a nondescript white cardboard box. I later open it to find a Skoda Finance Services drink bottle. It looks a little too thin to fit in the cup holder of the Superb without flapping around.
Keys are attached to hefty keyrings. Three keys, one shiny, two utilitarian.

And now it’s out to the car. My car. Mr S works through some of the points I should remember. I joke that I have read the manual “a few times”. Sadly it’s not a joke. We shake hands a number of times and try to depart on happy terms, but I can see Mr S is worried about A Big Red Pen.

Into the car, close the door, start the engine.






Next time on A Superb purchase experience, our hero moves 5 kilometres in 20 minutes, then discovers the unconfigured driver profile button. He pressed this and you won’t believe what happens next!

[woofy]

My dealer had similar issues, the big red pen seems completely ignored, noone ever contacted me from either of thet two I have done so far. I didn't have any issues with the car itself, just the window tinter they used that decided cutting things is a good idea. And the non existent detailer who swirled it up good an ignored the damage the tinter had done....(if I don't acknowledge it, it doesn't exist)...

[Enobar]

Glad you have your car! Less glad that its not 100%. Also, what a stupid move by them putting on your numberplate... I think they took extra care doing mine because I was standing over their shoulder.... out came the measuring tape and the positioning was confirmed with me before the drill came into contact with my car.

My delivery experience was pretty good.. except for when I spotted the dealer stickers on the window and unceremoniously ripped them off before handing them to the lady sitting behind the desk. With a horrified expression she said 'i only just put those on' to which I replied 'oh so you're the one who ignored the explicit instructions for no dealer advertising are you?'. The sales person who had been in contact with me throughout the process (well not quite throughout.. the first guy left for greener pastures... are there any dealer ships with more green in them than Skoda???) looked rather sheepish. I suspect a certain 'no stickers' message was not passed on.

Nevertheless, the handover process was otherwise smooth and to my liking. I sincerely hope your radar issue does not reappear for you.

[blueSup]

The long way home

Suck it up Princess. Stuff happens.
Paraphrasing my friends a little there. Everything can be fixed, it’s just time and patience. Enough of the feeling disappointed.
I’M SITTING IN MY NEW SUPERB!

I opened the door whilst holding three keys so it’s a lottery as to which one was “picked” by the car, but I didn’t think about it at the time.

Seat adjustment is fun. Soooo many adjustments.
I’d popped an SD card into the infotainment slot so we were all tuned up.
Steering wheel adjusted. A slight niggle with the mechanism that I haven’t seen on other cars - just as the mechanism locks into place, it lifts the wheel ever so slightly.
The seatbelt is so soft! And the webbing is much thinner than previous cars I’ve been in.
Mirrors adjusted.
Deep breath.

Time to move out into Sydney traffic and aim the nose for home.
I remember the time I tried biting the steering wheel and am wary of the brakes.
And then we stop. Traffic. Major traffic. Excellent. I can use the time to press some buttons.
When on the move the most important part of the car is the sound system. Let’s check that out.
I had read about people complaining the sound wasn’t that good. I can see room for really screwing up the settings so that might be a root cause.
This system was set to workshop settings. Maximum subwoofer level, not so much on anything else.
I correct that by bringing the subwoofer down to 5 and the others are configured from a pre-set choice (Rock).
We moved a car length.
I try the navigation system and set it for my home suburb. The nav voice is surprisingly pleasant and works well for SuperBetsy. The maps look OK.
We move another car length.
The traffic is facing up hill and the start/stop system is spooking me a little so I remember how to turn it off. There are some water spots on the windscreen so I risk a quick squirt and wipe. There are lots of stories about a limp stream from the driver side (*cough*) wiper but not in MY17. Water everywhere. I even catch some water spraying up from the front of the car.

It’s getting dark. Where’s my ambient lighting? Looking. Looking. Oh, driver personalisation. It says Guest so I’d better change to Driver 1 and save these settings.
Now, I’m a normal height fella, some would say short (but I’m taller than Mum!) at 5 foot 6, so the seat is adjusted accordingly.
Pressing Driver 1 signals the car to change the ambient lighting to red. Woohoo it works!
It also lowers the seat to the floor, moves it back as far as it can go, and sets the cushion flat.
I can *almost* see over the door window sill.
And I know the people beside me are watching.

Should I be wearing a backwards baseball cap now?

The seat is really slow to move when you want some pace. Forward first, pedals are important (hill hold works), then height to see in front. I ponder the thought that SuperBetsy is toying with me. A joke to break the ice.
The seat is back to normal now and I resume looking for the ambient lighting.
Not on the first page. Tap on the right of the screen to move to the next page. Not on that page either.
I repeat this process a few times, much like some CEO’s repeat the same process but expect different outcomes.

I found the ambient lighting section. Tapping in the scroll bar on the right normally moves to the next page. In this system it moves to the next page plus one row. I kept skipping past it. Dragging my finger up the screen showed the cheeky missing row. We are now electric blue.

It’s dark and the traffic is still heavy. The headlights are working well. Very crisp cutoff at the top of the beam. We approach the freeway turnoff and Betsy instructs me to turn right. I’m behind time due to the traffic so that’s the best route.
I drive straight ahead toward the Old Road. Aim for some fun. Oh look, more red traffic lights.

The music track changes to Immune (feat. Greenland) by Murano & Toka. The car literally shakes in time with the subwoofer. My baseball cap comes back. Those Canton settings can be fiddly to find quickly, even when sitting still at the traffic lights. Subwoofer to a less embarrassing 2.

There’s still plenty of traffic around and I notice that the headlights reflected in the wing mirrors are a funny colour. Part of the auto dimming function. That will take a little time to get used to. So will the seat. It’s huge. Plenty of width on both sides of me.

I finally turn off to Berowra, north of Sydney. The speedo keeps telling me I am 20kph faster than I think I am. We pass through the main drag and the first corner arrives. Make way! Barge coming through! There’s a bit of wallow and bounce. Time for Sport. Unlike my test drive, I can feel things change in the car, most notably the revs of the engine are maintained higher for longer. I’m not pushing past the speed limit, but the engine has lifted the game and holds a lower gear.
This is fun. More fun than I expected. And those headlights are working really well.
Back to Comfort as we drive over the horrible gaps in the old bridge. The gaps are definitely felt and heard, but not as much as I expected. Regrettably I turn back onto the freeway and rejoin the masses struggling home.

Some of the guys are working late tonight at the shed and ask me to drop by so they can see just what I bought. Apple CarPlay works very well for calls. I pull up and they are most impressed by the Knight Rider Kitt car look of the interior lighting. Their inspection finds the same things I found, even down to the hole that was butchered into the underside of the rear panel for the tow bar. They think the flip down tow plug a neat touch.

A quick drive home and we’re done. There is much to like about the Superb. For the money, there’s nothing that can touch it. I look at Dory and wonder if I would have been as happy with a Holden Sportwagon. The immediate answer is no. The long answer is no. The Superb has more equipment, better vision, more room, bigger brakes, a panoramic sunroof, interior lighting whizzbangery, Car Play, heated and cooled seats, more adjustment, 4 wheel drive, start/stop, better economy, more speakers, self driving (in some situations), autonomous braking, and umbrellas.

SuperBetsy is parked now, and I’m listening to her cool-down noises. This is one of the fun parts of getting to know a piece of complex machinery. These new noises are to be learned, and over time will be “part of the car”. Sudden changes will mean something isn’t right. An early warning system if you like. I turn off the garage light and Betsy makes a sound like a soft fart. New noises.

[blueSup]

Surveys and more

We polled a recent studio audience and came up with these two surveys.

The day after picking up the car I received an email to welcome me to the Dealership family. It continues, “Our ongoing commitment is that we will continually strive to deliver a level of service that will exceed your expectations.”
Working well so far. Perhaps not in the direction intended.
Please click here to complete the Dealership Customer Satisfaction Survey.

It’s Sunday night, Betsy spent the day at Garage Spa, and I’ve polished 4 rims for another car due to come home soon. The sparkly results of both have dulled my disappointment from Thursday, so I click the link.
There are few questions; what was the sales process like, what was the delivery process like, would I recommend Dealership Mitsubishi to my family and friends?
Huh?
“No” to that one. Why would I recommend dealership Mitsubishi after dealing with Dealership Skoda? I am reminded of a Wheels article (back in the day when Sat Nav was new) where the destination in the new BMW was set as BWM HQ and the voice announced, “You have arrived” directly out the front of Mitsubishi.
The delivery process was rated as 1 out of 5. The comments box was filled with part of the text from these posts and sent off never to be heard from again - judging by the experiences of other posters here.

The first survey I was asked to complete is still sitting untouched. That's for later.

[blueSup]

7 out of 10?

Monday morning: 11:53am. The phone rings with a local number.
“Good morning Sir, we’d like to speak to you about your new car.”
Oh dear, I’ve done it now. That line about Mardi Gras being straighter than the cutout for the tow bar must have gathered their attention in a bad way.
One of the many things I didn’t write about during the initial viewing of the car was the way they’d hacked into the underside of the bumper to make a hole big enough for the tow bar. Then someone realised it was on the wrong side so they made it bigger in the right direction. The cuts are so straight they could be an aerial map of the end of Bathurst Conrod straight.

Miss A assures me that the service technicians simply failed to do a system reset on the ACC and they’d like to correct that. They also have an idea to fix the number plates and the tow bar.

PlaySchool had an episode where someone accidentally made a hole in their pants. The good scissors were obtained (the evil scissors were away at the time) and the hole was cut out, leaving a perfectly formed pair of pants.
Wait. The hole was bigger now. We must have cut wrong. Try again.

Miss A is but a messenger so we book a time next week for me to listen to their ideas, and Betsy to receive a reset. If the ideas involve making the hole bigger (but better finished) and drilling yet more holes in the number plate, I’ll decline both of them.

Being a day of surprises, I arrived home to find a communication from Orbiting Skoda HQ. The communication was wrapped in sturdy white plastic and felt very solid.
Inside was a nicely printed book and a form letter. There must be many Directors in Orbiting Skoda HQ; this one might be low down the chain as the title is just “Director” and nothing else.
A picture is below.




ooooohh Page 10 Built for Australian Conditions






I’ll turn to the page.


Except it’s on page 7.





Many other page numbers don’t align either.


Sooo close. And that really typifies my dealings with most points of Empire Skoda so far. Close, but just not right.

[Gerrycan]

But your story telling would not be half as entertaining if the process had been perfect.

The best, and funniest stuff I have read in a long time.

[2009fsi]

Wow! You got a welcome book, bluesup. Good luck to you.

Five months from taking possession, still nothing forthcoming from Skoda. Or the dealership post one dealer initiated under the auspice the MTA. Perhaps my answers didn't suit their purpose.

One wonders what the dealer expected when my salesman got the chop 5 days after selling the Superb to me, the dealership getting in a 162 instead of a 206 & not recognising the difference until delivery day, ending up in another 4 week delay. The salesman who delivered the vehicle ultimately got the chop next day too. He's now a Honda man. As for their service department, it took them 2 goes to get the right mud flaps in & a week of chasing to get them fitted, as they were supposed to have been at delivery. Every time I made contact with the dealer, it was a case of starting again with yet another new oil can Harry. It is fair to say, I wouldn't recommend the dealer to my worst enemy! Or maybe I should.

The One of these days soon I might ring roadside assist, just to find out if my car exists within Skoda's bureaucracy! There is no sign of it being so, so far. Just as well the car is so good.

[blueSup]

Halt! Who goes there?

Tell us who you are and we might give you petrol!
And so begins my journey into The Survey. The one marked with A Big Red Pen.




The first question gave a chuckle.

Is it correct that you bought a new Superb from Dealership?

Bloody hell. My email address and purchase details were sent to the survey company who then wrote back to me to ask me to take a survey and their first question is to ask if their details were correct?
Is this a drinking game? Do I take a swig or a gulp?

Yes, I did buy a Superb, let’s move on.

I think I fell asleep. The survey is quite boring. Nothing that lends itself to re-writing or odd humour.

69% complete.
How strongly do you prefer Skoda over other car brands?

Umm. I bought one. Is that strongly enough?

Before long the survey is done.
I need some entertainment. I check the moon and tide charts to see if Orbiting Skoda HQ is within communications range. It is a month since I wrote to Customer Experience Ambassador about the conflicting paint care information in the manual. I have also had a Mummy and Daddy drink.


I won’t retype the return email, simply attach it as an image. Blurs protect the innocent or guilty as the case may be.

[blueSup]

Survey number two, come on down!

Welcome to the Vehicle Purchase Survey. We look forward to receiving your feedback. This will be kept in strict confidence, unless you choose to share it with the manufacturer at the end of the survey.

If you need help completing the survey, please refer to the Frequently Asked Questions (FAQ) link, or contact us via the link below.


I clicked the link. You know I enjoy doing things like that.
This section looks interesting.


Where did you get my address/email address from?
Your address/email address was supplied to Potentiate by the manufacturer of your vehicle with the purposes of seeking your feedback regarding areas where they are doing well and areas where they can improve. The information you provide will help inform manufacturers on the needs of Australian car buyers and is fully endorsed by the Australian Automotive Industry.


The manufacturer asked Potentiate to do the survey so the manufacturer could receive feedback. But only if I approve. At the end of the survey.

*sigh*

Oh well, another survey completed. This time I included a link to this very thread.
I wonder what will happen?

[blueSup]

Hey mister! What’ll she do?

Either the seats are wide or my arse isn’t.
I’ll admit it, the seats are wide.
That width, combined with it’s very flatness, is the only area of the Superb that doesn’t make me grin.
But why should that matter?
I’m pointed north, away from Sydney. Home is the destination but this time there is no pressing need to be somewhere. And it’s still daylight.
Passing through Berowra along the old road and the car in front pulls off to the left.
Sport is activated just as I hear one of my favourite passages begins on the stereo (For nerd cred, the track was I Am the Doctor https://itunes.apple.com/au/album/i-...96?i=400623307)

And there’s no one in front of me.
The odometer is at 487 kilometres. The gearbox holds 3rd and 4th, with the revs between 3 and 4 thousand. The rational part of my head explains that this is a good running in procedure. I can’t hear rational over my grin.
This sort of driving feels more fun than it should, simply by virtue of doing stuff that a large box shouldn’t really be seen doing.
A 65 corner, a 45 corner, and back up. Is that the exhaust sounding sporty? The extra weight on the steering in this mode helps the car to feel secure. Entering a corner at grin speed, the arse end seems to swing slightly (wide seats remember) and the rear of the car dips back in to help push you through. Could that be the 4x4 system kicking in?

It’s dark enough to need the headlights just as I pass the freeway on-ramp that I took on the first trip home with Betsy. The old road continues. This time with many more dips and potholes, rough surfaces and warnings, than I remember.
Last time heading along here I had a big throbber between my legs.
A Kawasaki ZX-9. But that was a different time.
I am really enjoying the Superb. This is going to be an excellent trip in summer.

Then I see taillights ahead.
The brake lights seem to be randomly flashing.

OH NO! A CRAPTIVA!!!!!

Could there be anything worse?
We are safely under the speed limit. And by safely I mean you could wear a colander full of chicken fruit on your head and not worry about getting home damp. (Top Gear reference!)

Now there’s 3 sets of headlights behind me. This is no fun.

I pull over to the side of the road for a full song whilst I safely stow the colander.
I wait just a little bit longer and then the fun continues.
This time I turn on the high beam and am met with a wall of light. Literally. The height of the illuminated area is huge. And it moves ahead of me into the corner. I thank Mr Preston Tucker (https://en.wikipedia.org/wiki/Tucker_48) for his Cyclops Eye and continue to chase my headlights.
Such bright light means I avoid all the sticks and debris on the road from a very windy Sydney day.

Almost to the end of the old road and I spy the tail lights again. Those poor people.
Time to rejoin the Craptiva conga line and head back to the dull orange glow of civilisation.

That was a fun drive.

It made up for the lack of service action. I was in Sydney to have the ACC fixed and the tow bar coding applied. Computer said “Yes” for the recoding but then Betsy said “No” for the fix.
Apparently their servers/internet were down.
At least they followed my instructions and didn’t make a bigger hole in the rear panel, and better still, didn’t drill more holes in the number plates.
A special request for assistance has apparently been sent on the subspace link to Skoda Command. A reply is usually achieved in less than 12 hours. I hope they don’t have Ambassadors there.

[blueSup]

And we're back!

This might be the second trip to Service in less than a week, but I’m looking forward to going. Even if it is raining and the car will be getting dirty.

The gentleman that drives the courtesy bus, let’s call him Bruce, is an excellent fellow. He has a very Australian sense of humour and has petrol flowing through his veins. Huge knowledge of all things motoring. He turns the courtesy trip into a fun time. Was I making the other passengers uncomfortable with all the car talk? Possibly. Did I care? Nup.

SuperBetsy is back to 100%. A magical 5 digit number provided by Skoda Command saw all the systems back to chatting with each other.
Now I get to play with all the buttons and features.
During a drive along a deserted back road I may have giggled when the car moved the steering wheel to keep me in the lane.

All of this led to her first wash. And the discovery of her first scratch. Did it happen in the service centre? I can’t say. My garage isn’t exactly a hive of activity and she hasn’t been parked anywhere else to receive a scratch.

Time for a photo. Just after her first real bath, and the scratch above the passenger side tail light.
Forgive the lighting as it was very overcast at the time.

And to add to the sad, not a peep from the Ambassador. Out of range? Too many iced Vovo’s?

[bego9]

aahh.. I thought I will read another fun/interesting story from you bluesup but when I saw your car scratch oww...my heart sad with you as well. You can try with the scratch x from meguiars, I think it will reduce on the right area. Hopefully it helps.