Scum in coolant reservoir

[Spinifex]

OK - I finally cracked it today.



Have emailed both the mechanic and Skoda Australia insisting my car is repaired and returned to me by Monday next week, which will be the 3-week point of it being under repair.

Otherwise, I'm going to escalate it further and insist on them just replacing the car with a brand new one.

I think waiting 3 weeks for a repair, after owning for only 2, is being patient enough with all the excuses about "logistics" and "freight delays" on receiving a frigging radiator hose from Skoda overseas.



These parts should have been urgently air-mailed from wherever they come from - I shouldn't STILL be waiting for a container of Skoda parts to arrive in Australia, be cleared through customs, delivered to warehouse, received into their stock inventory & packed away in warehouse, my parts order picked & packaged, then air-bagged from Sydney to Brisbane overnight, then another day or 2 to fit, flush, test and document the required paperwork before releasing the car back to me.



Can't believe this debacle now and I'm seriously p*ssed at the continual delays.

Give me a new frigging car, and do what you like with the faulty one once the parts are available to repair it.

(I can hear you all saying "yeh good luck with that mate... not gonna happen")

[Tuan]

It'll get there man and I feel your pain. It's just the typical snail paced logistics process of a large company.

Just call every second day until it arrives.

And you're right they won't give you a new car, but instead factor in the repayment/repayments you have made, calculate the interest, insurance cost etc. and ask them for a free service or two. What's that add up to nowadays with capped servicing ? $300/$600 or $330/$660? That could help ease some pain.

[Spinifex]

Yep, thanks mate.

To be fair, Skoda DID call me yesterday after my original email and offered to discuss some form of compensation once the car was returned to me, so they had a timeline to calculate something..... but yes, I'll definitely be asking for some free services or some other compensation for the timeframe I've been without my car, plus the Insurance fees I've paid for to cover the hire-car.

[Umai Naa!!]

They can expedite parts quicker if a VOR (vehicle off road) request is lodged.

Whether they have, and that's as quick as it gets, or they haven't, I don't really know.

I did try and figure out if the Octavia has different hoses to the Golf, but without VINs, it was getting too complicated.

[VW Convert]

Give me a new frigging car, and do what you like with the faulty one once the parts are available to repair it.

(I can hear you all saying "yeh good luck with that mate... not gonna happen")

I feel your pain but if Skoda can't supply a hose, what chance they'll have a new car of identical specs to yours available off the shelf?

Rhetorical question of course!

Cheers

George

[gadget007a]

I feel your pain, mine was off the road for 1 month waiting on a manifold pressure sensor, which when it arrived was marked with Audi logo and part number. but at least i was given a brand new superb 4x4 to drive

[Spinifex]

I feel your pain but if Skoda can't supply a hose, what chance they'll have a new car of identical specs to yours available off the shelf?

It's a petrol RS. There's more than 1 of these for sale in dealerships in Brisbane, never-mind throughout the country.

Someone in authority should have calculated the down-time for the customer, the cost of hiring a car for 3 weeks, versus the cost of labour for a mechanic to open a bonnet, rip out a couple of hoses, put them in my car & return it to me, then refit the hoses when they finally arrive on the slow-boat from overseas.

Economically and customer-service-wise, it's a more appropriate response to this situation, when they couldn't GUARANTEE that the hoses would be air-freighted from overseas within a couple of days, instead of weeks on a container ship.

[Spinifex]

I feel your pain, mine was off the road for 1 month waiting on a manifold pressure sensor, which when it arrived was marked with Audi logo and part number. but at least i was given a brand new superb 4x4 to drive

How did you score a new Superb?

All Skoda offered me was a hire car from the local company..... which is a crummy Kia Cerato!

[HPRS230]

Dont bag the Kia Cerato! lol

[VW Convert]

It's a petrol RS. There's more than 1 of these for sale in dealerships in Brisbane, never-mind throughout the country.

Someone in authority should have calculated the down-time for the customer, the cost of hiring a car for 3 weeks, versus the cost of labour for a mechanic to open a bonnet, rip out a couple of hoses, put them in my car & return it to me, then refit the hoses when they finally arrive on the slow-boat from overseas.

Economically and customer-service-wise, it's a more appropriate response to this situation, when they couldn't GUARANTEE that the hoses would be air-freighted from overseas within a couple of days, instead of weeks on a container ship.

I don't disagree with you but I was actually referring to this comment:-

Give me a new frigging car, and do what you like with the faulty one once the parts are available to repair it.

(I can hear you all saying "yeh good luck with that mate... not gonna happen")

[Spinifex]

UPDATE: 07-Nov - YAAAAYYYY.... Car is fixed finally and back in my possession.

You can't imagine how much I was grinning like an idiot once I got back into the groove of driving it and gave it a little boot here and there. SOOOO much better than a Kia Cerato!

I can only hope the warranty issue is now all sorted and finalised and I can get on with owning & enjoying my RS

[Umai Naa!!]

Glad to hear you've got it back.

Hopefully smooth sailing from here on in.

[Spinifex]

.....Hopefully smooth sailing from here on in.......

Thanks mate - I hope so too.

Now having a chance to plug in my OBD11 dongle and have a browse around.

[99Reza]

UPDATE: 07-Nov - YAAAAYYYY.... Car is fixed finally and back in my possession.

You can't imagine how much I was grinning like an idiot once I got back into the groove of driving it and gave it a little boot here and there. SOOOO much better than a Kia Cerato!

I can only hope the warranty issue is now all sorted and finalised and I can get on with owning & enjoying my RS

Good stuff!! I'll be sure to wave when I see another Race Blue RS.

[Mysticality]

Good stuff!! I'll be sure to wave when I see another Race Blue RS.

Skoda owners should *always* wave, regardless.