Dealer fails to provide new car documentation: Octavia manual, log book and spare key

[Opie]

My welcome pack, including skoda assist pack was sent via mail. otherwise the rest was all in person.

Where did that come from and how long did it take? If you dont mind me asking. I got a few books when I picked up mine but nothing like that.

[afterdarker]

I got an actual log book. Regarding Skodas just for the record I am a fan, our family actually has 3 of them. This is my second Octavia, I gave my Mark II Octavia Sedan that I have had from new - now has 105K - to my son for his 21st. He was stoked "It is an awesome car Dad!" (He is right). Bought my wife a Yeti a year ago. So yes, 3 Skodas in the driveway. Love em all! Particularly the latest but you know the Mark II still runs really well, just eats oil!


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[daMama]

Unusual, yet positive outcome afterdarker....

Gee.....sending ur spare key through regular mail!!!

My welcome pack, including skoda assist pack was sent via mail. otherwise the rest was all in person.

My experience of picking up my car from the dealer was memorable.
Twas nicely wrapped in skoda green velvet on the showroom floor; the dealer princple was there to present the keys; pictures taken; a one on one with dealer, spending 15 mins showing me all the important buttons/settings and other key points.

Kudos to Colin at Lennock Skoda.

I second Opie. How did you manage to get that level of service? ??
Colin is the guy who has been dealing with me since May last year. ......
When I was in the showroom in Dec sorting out my "new temp " car, behind me was an Rs waiting for delivery that arvo. No bows or wrapping. ..
I wonder if I will get anything? I have asked for the car not to be pre delivery detailed, so I suspect the velvet cover won't be an option [emoji6] ....

[brad]

I think the bows / cover are visually exciting for the other customers but when I had family in the trade they used to have a bunch of flowers & a bottle of sparkling for the new owner (because back then 90% of the vehicles were bought by men & it kept the "little woman" happy).

[Tuan]

haha that's gold .......

With rising fuel prices, I would be most grateful for a fuel card worth a few hundred bucks

[bobski]

When I was in the showroom in Dec sorting out my "new temp " car, behind me was an Rs waiting for delivery that arvo. No bows or wrapping. ..

I reckon it depends on the customer and salespeople probably get excited and make a big deal when customers are excited and making a big deal. I'm no nonsense and just want to pick the car up. To me, service is a full tank of fuel, everything in order and minimising the BS I have to go through to drive away. IMO all the frills and cuddles are just driving up the cost of servicing at dealers.

[PassatB6]

Gee.....sending ur spare key through regular mail!!!

My welcome pack, including skoda assist pack was sent via mail. otherwise the rest was all in person.

My experience of picking up my car from the dealer was memorable.
Twas nicely wrapped in skoda green velvet on the showroom floor; the dealer princple was there to present the keys; pictures taken; a one on one with dealer, spending 15 mins showing me all the important buttons/settings and other key points.

Kudos to Colin at Lennock Skoda.

Ahh so that's what a Welcome Pack looks like. I got my car in July 2014. STILL haven't got a Welcome Pack after ringing Skoda Australia TWICE. Told me both times they had sent it. Given up.....at least I've now seen one.

[aslsw]

Gee.....sending ur spare key through regular mail!!!
Kudos to Colin at Lennock Skoda.

I got the same treatment from Colin when I bought my first Skoda, it was brilliant. Good to hear that he's still there, I was going to email him about ordering a car when I get back to Australia. Just waiting to see the pricing on a Scout.

[dArK5HaD0w]

Where did that come from and how long did it take? If you dont mind me asking. I got a few books when I picked up mine but nothing like that.

I believe i got it within a month of picking it up.

I second Opie. How did you manage to get that level of service? ??
Colin is the guy who has been dealing with me since May last year. ......
When I was in the showroom in Dec sorting out my "new temp " car, behind me was an Rs waiting for delivery that arvo. No bows or wrapping. ..
I wonder if I will get anything? I have asked for the car not to be pre delivery detailed, so I suspect the velvet cover won't be an option [emoji6] ....

That was back in nov 2010.....must b changing times and raising costs - hard times.

I got the same treatment from Colin when I bought my first Skoda, it was brilliant. Good to hear that he's still there, I was going to email him about ordering a car when I get back to Australia. Just waiting to see the pricing on a Scout.

When u back in the country?