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Need advice of unresponsive Skoda Dealership after purchase

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  • #61
    Hello Omega31,

    I've only just come across your thread & I find everything about the contract change very disturbing. I think the first mistake was to agree to replacing the original contract & shredding the original one. I would hope you kept a copy of the original contract for your records & have examined the two minutely for what exactly was changed. Frankly, it sounds like you were dealing with a salesman at a well known vacuum cleaner company who are notorious for upselling & substituting recycled equipment.
    To my knowledge, here in NSW, it is illegal to represent a car manufactured in the previous year as a "new" car, after 1 April in the following year. From what you have written it appears this is not the same in Vic.
    Reading through all the responses, there is some good advice offered by fellow forumites. I think it dangerous & potentially compromising though, to flag intentions or likely compromise in forums. One never knows who is reading & I have no doubt the dealer with whom you are in dispute has likely had this thread brought to their attention & read every word.
    I suspect that may have happened about the point where you got some free legal advice offered by a poster suggesting you'd already "named" the dealership by saying they are the only ones who store new stock on the roof. Excuse me for being cynical, but I couldn't help thinking one post read like a dealer wanting to imply something wrong on your part, to put the wind up you.
    On the issue of the confusion over rego with Vic Roads & VIN check; who said the first registration had to be in Victoria? My car was first registered in Victoria, to a Skoda Entity, namely the Tour Down Under. It was then placed in storage for 6 months by Skoda, before being re-registered in NSW & sent to the dealer I bought it from. Under the law here, if it has been previously registered, it becomes a USED vehicle. And that is exactly as my car was described to me & priced accordingly. BTW, when my car was placed in storage, as your car was, there should be a detailed record of vehicle preservation & maintenance record. That Skoda record came with my car.
    One thing I think one has to be very careful of with odd age NEW "Ex-Demo" cars you see advertised on Carsales etc, is that they may have potentially been demos in the form of track test cars & may have had the daylights thrashed out of them by motoring journos. One buys with a lot of faith, the odometer readings on older "new" ex-demo cars. In my case, I actually rang a motoring journo who'd done write ups on Superbs in 2009-2010 & found out what the VIN numbers of those cars were. I also rang Skoda HQ & asked straight out if the VIN number of the vehicle I was buying had any test track test history. The bloke I got on the day was very helpful, assured me NO, & after I bought sent me the detail of its history by email.
    One other thing I'd do if I was you is ring Skoda HQ & confirm the warranty has actually been transferred to your name. If the dealer is playing funny buggers, he mightn't have bothered. It may still be in the dealer's name. The dealer I bought from never bothered transferring the warranty to my name. I had to submit a Warranty transfer form I downloaded from Skoda, myself. Play a straight bat with whoever you talk to at Skoda to confirm warranty has been transferred & you never know what facts might be brought to your attention about why it is not the full warranty. They'll tell you what the balance is & why you have only so much remaining. There is only one possible explanation: The car WAS previously registered somewhere, maybe in another state. That should make it a USED car.
    All the best.

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    • #62
      Originally posted by 2009fsi View Post
      Hello Omega31,

      I've only just come across your thread & I find everything about the contract change very disturbing. I think the first mistake was to agree to replacing the original contract & shredding the original one. I would hope you kept a copy of the original contract for your records & have examined the two minutely for what exactly was changed. Frankly, it sounds like you were dealing with a salesman at a well known vacuum cleaner company who are notorious for upselling & substituting recycled equipment.
      To my knowledge, here in NSW, it is illegal to represent a car manufactured in the previous year as a "new" car, after 1 April in the following year. From what you have written it appears this is not the same in Vic.
      Reading through all the responses, there is some good advice offered by fellow forumites. I think it dangerous & potentially compromising though, to flag intentions or likely compromise in forums. One never knows who is reading & I have no doubt the dealer with whom you are in dispute has likely had this thread brought to their attention & read every word.
      I suspect that may have happened about the point where you got some free legal advice offered by a poster suggesting you'd already "named" the dealership by saying they are the only ones who store new stock on the roof. Excuse me for being cynical, but I couldn't help thinking one post read like a dealer wanting to imply something wrong on your part, to put the wind up you.
      On the issue of the confusion over rego with Vic Roads & VIN check; who said the first registration had to be in Victoria? My car was first registered in Victoria, to a Skoda Entity, namely the Tour Down Under. It was then placed in storage for 6 months by Skoda, before being re-registered in NSW & sent to the dealer I bought it from. Under the law here, if it has been previously registered, it becomes a USED vehicle. And that is exactly as my car was described to me & priced accordingly. BTW, when my car was placed in storage, as your car was, there should be a detailed record of vehicle preservation & maintenance record. That Skoda record came with my car.
      One thing I think one has to be very careful of with odd age NEW "Ex-Demo" cars you see advertised on Carsales etc, is that they may have potentially been demos in the form of track test cars & may have had the daylights thrashed out of them by motoring journos. One buys with a lot of faith, the odometer readings on older "new" ex-demo cars. In my case, I actually rang a motoring journo who'd done write ups on Superbs in 2009-2010 & found out what the VIN numbers of those cars were. I also rang Skoda HQ & asked straight out if the VIN number of the vehicle I was buying had any test track test history. The bloke I got on the day was very helpful, assured me NO, & after I bought sent me the detail of its history by email.
      One other thing I'd do if I was you is ring Skoda HQ & confirm the warranty has actually been transferred to your name. If the dealer is playing funny buggers, he mightn't have bothered. It may still be in the dealer's name. The dealer I bought from never bothered transferring the warranty to my name. I had to submit a Warranty transfer form I downloaded from Skoda, myself. Play a straight bat with whoever you talk to at Skoda to confirm warranty has been transferred & you never know what facts might be brought to your attention about why it is not the full warranty. They'll tell you what the balance is & why you have only so much remaining. There is only one possible explanation: The car WAS previously registered somewhere, maybe in another state. That should make it a USED car.
      All the best.
      Hi 2009fsi and thank you for taking the time to write a response,

      Nothing in the posts has not been fully clarified to the dealership and I still hope speaking to the MD will provide with a resolution. I do want to believe the dealer was unaware of the damage when he sold me the car and potentially only realized it when the car was detailed, in addition if the registration is truly a clerical error and they are able to prove it to me it will explain additional items.

      I am restraining myself from posting additional information at this time and hope when the issue is resolved it will be in good relations with the dealership as my approach has been very calm and I have gone above and beyond with this issue trying to offer reasonable resolutions but have not been offered any resolution by the dealership other than come in we fix the dents.

      I simply requested for communication and expectation setting which I did not receive, only once it was escalated I received some communication, My whole intention was to open a communication channel which is the basis of any support center or service provider.

      As you have detailed above I will call SKODA customer affairs and request the VIN information as maybe they can clarify nevertheless they have made it very clear that issues not related to the manufacture cannot be assisted, The warranty has been transferred as I received the welcome package and Skoda extended warranty via post directly from Skoda.

      I do have both the contracts and unfortunately did not see my old one destroyed at the dealership which was a rookie mistake on my behalf.

      Yes, this ordeal has been a great lesson in New car purchase and you can trust me they will not be repeated in the future.... What blinded me the most was that I Innocently believed buyers get treated a whole lot better at the manufacture Dealerships and I decided to fully trust the salesman. .. Hey I am at a dealership what can go wrong... at least that is what I believed.

      Hopefully is can be corrected and I can come back here and write some good word.
      Last edited by omega31; 18-03-2013, 10:33 PM.

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      • #63
        Did this get resolved?
        B6 Passat Wagon No KESSY

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        • #64
          Originally posted by OilBurna View Post
          Did this get resolved?
          It's still under review which is the reason I have not updated.
          I will surly update the post as soon as I can disclose more information.

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          • #65
            Its been awhile - anything new to report?
            Indium Grey Golf 7.5 Alltrack 135tdi Premium - all options

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