Any others have problems with Superskoda??...delays?

[BottomScratcher]

Hmmm... still nothing for me.

No replies from the emails either.

Can someone please pass on the email address they used to contact them in case I got it wrong?

Thanks

info@superskoda.com

[Tigger]

Thanks...

[Tigger]

OK, so I emailed them for the 4th time as below:
Hello,

This is now the fourth time I have emailed and asked for an update on my order.

You have already taken my money, but I have not heard anything about my order having been processed or dispatched.

I have emailed several times and asked for a reply, and no one has answered.

I request an answer within 24 hours please, or I will be forced to conclude that fraudulent activity has taken place, and I will be seeking reimbursement of my funds through the appropriate channels.

My order is under the name:
etc.....


I FINALLY received this unbeleivable reply:

Hello,

it seems you are kidding from us or don´t care what we write in the description.

In the grille insert is clearly written, that the grille is being PREPARED now and will be available within december ! It´s even in the goods overview and also in the description.

Due to you absolutely ignore this and also writing such a things like below, we immediately refund the money and block your account.

superskoda.com team


To which I replied:

Hello,

Thank you for finally replying!

The website said OCTOBER…not DECEMBER when I ordered!

Your over reaction is very unprofessional, and very short-sighted. Our list of contacts and associates is very large within the Skoda community in Australia, and I hope that your reputation will not be tarnished by the way you handle this.
All you had to do was reply to my first email when I asked, and none of this would have occurred!

I don’t want a refund, I just wanted to know what was happening with my order.
Please leave my order current, and just keep me informed of its progress.

Thank you


So guys, I am sending this out as a warning. The lack of customer service consistency is shocking, and the level of over-reaction is astounding! I am left speechless to be honest! Remember that my order was for over $330! I was getting a little concerned when i heard nothing from them for three emails....
And if the website now says DECEMBER for the item, it certainly did not say that when I ordered. It said October when I ordered.

[donweather]

Due to you absolutely ignore this and also writing such a things like below, we immediately refund the money and block your account.

So have they refunded your money and blocked your account or was it all just a threat?

[Tigger]

Beleive it or not, they have sent an email with a notification of funds being refunded!!
It hasnt hit my account as yet though...

I just cant beleive the poor customer service and arrogance of reply.

To change the details on the website and blame it on the customer blows me away!

All i wanted was a reply to my first three emails from weeks ago, and none of this would have occured...

Even allowing for the breakdown in languages, that sort of poor customer service is so shortsighted....

[donweather]

Even allowing for the breakdown in languages, that sort of poor customer service is so shortsighted....

Completely agree. It's like they've taken their bat and ball and gone home!!! Very childish indeed.

[Mysticality]

Good god - what the... What?!

I don't even understand how they're still in business!!

Go post that on Briskoda, see what they can add to it. Afterall, that would be their biggest online client community, wouldn't it?

[MISS VDUB]

Wow, there were some things I would have liked from them, this is making me think twice now!

[Transporter]

Many from here have ordered and were happy. Fast delivery mine came in less than 2 weeks, some had the parts delivered in 1 week.

I will definitely use them again.

[donweather]

Many from here have ordered and were happy. Fast delivery mine came in less than 2 weeks, some had the parts delivered in 1 week.

I will definitely use them again.

Well I placed my order last Wed 24th at 1pm (local time) and it arrived in the mail yesterday. Less than 1 week!!!!

To put this in perspective, I purchased some tickets from ticketek and these were supposedly mailed from Sydney on 18 October, and I have still not yet received them. Ticketek said it takes 10 working days for the tickets to arrive from Sydney!!!!

[Tigger]

I am trying to be fair here too guys.

I did order from them in the past (just a few key covers etc...small items), and they came without any hassles.

My issue this time was that the value of the order was quite high - $330 odd, and they had not responded to any emails or enquiries sent three times.

The only time they responded was because of my last email "asking strongly for a response..."

To have them respond by saying I hadnt read the website properly and then ban me from it is mind-blowing!!

The website said October when I ordered the part...I would not have sent money for something that would be three or four months away.
They have since changed a part of the description on the product, but in the text field you will see what I mean...

As I responded to them.."all you had to do was email me back and explain the progress of the delivery and I would have been fine waiting...

AHHHH...... i dont like having prblems with people...life is too short for that....

[joele]

To me the test of online or any store is not the smooth sales as most can do that most of the time, but how they behave when something goes wrong.

I am at four weeks with no communication myself, but I will give it a bit longer before contacted them. Though if ignored I no longer waste my time repeatedly contacting them, I would then just dispute the transaction with paypal or my bank..

[dArK5HaD0w]

The website said October when I ordered the part...I would not have sent money for something that would be three or four months away.
They have since changed a part of the description on the product, but in the text field you will see what I mean...

i had seen that too - "October"

its a shame that its come to this for u.
even more so cause i was keen to see ur installation of the honeycomb grill!!

[brimway]

Sounds like they did, and failed, the same communications course that my VW dealer did!

[joele]

Well I just got a shipping notification... Kind of poor form as the item I ordered said 'in stock' but I heard nothing for 3.5 weeks before getting an email saying they just shipped it...

Either they are really slack with their dispatch or it wasn't 'in stock' despite saying that when I ordered, and the whole time since, but they never bothered to email me to let me know there was a delay..

So I have to agree with the original poster, their stock management and communications are poor, if you item is not actually in stock (and you can't trust what they say on the site)..