Smashed vRS and spare parts

[blitzna]

I did something I never ever do. And left our car parked on the street overnight.

As Murphy's Law would have it, some some douche on his way to work (at 5am) ran up the back of it.

This is how the repairs story goes from the Insurer / Smash Repairer:

• We estimate it will be 3 weeks to repair
• 3 weeks pass...
• Sorry, we're waiting on parts from Skoda, it will be another week
• Sorry, we're waiting on parts from Skoda, it will be another 2 weeks
• Sorry, we're waiting on parts from Skoda, it will be another week, maybe 2
• Sorry, as we thought, it will be another 2 weeks....

The repairs took 8 weeks - because, "we had to wait for spare parts from Skoda"

We get the car (8+ weeks later)

• We still need to replace the rear tail light cover. The one that Skoda sent us had a crack in it.
• We got the new replacement tail light cover, but it has a chip in it.
• Take the car and come back in a few days when we get the new one.

Oh.. by the way....

• The battery is dead in your car. It won't hold charge.
• Skoda said they will replace it under warranty.
• Drive straight from here (the smash repairer) to Skoda.. and get a new one - cause, once you turn your car off.. it won't start again

Get to Skoda....

• Sorry, we don't have any Octavia batteries. We'll have one tomorrow
• Tomorrow comes........
• .............
• Wednesday.... "Skoda... got that battery yet?"
• Oh yeh.. its ready now.

So, the repairer has led me to believe that they had to wait for around 7 weeks to get parts from Skoda. Is this likely? Or was the repairer telling me porkies?

I have come out of this experience believing that Skoda basically carries no spare parts...

Is this typical? Or, just bad luck? I can post the full list of parts that were repaired if anyone is interested.

[dArK5HaD0w]

that's shocking!!!
probably b quicker to order the rear bumper & rear taillights from superskoda, and still get it in half the time!!!

then again, i'm not surprised - vw australia controls everything skoda in oz. they also decide on wat spare part r kept in the country. if it ain't in the melbourne warehouse, its gotta b sourced from the motherland.
if the order misses the boat, they wait for the next one. this equals more delays!

oh, n sorry to hear about ur mishap. hope ur car is brought back to its original glory.

[K1W1]

Those sort of waits are not unusual in the car repair business and Skoda from your descriptions are no better or worse than many other companies.
Two years ago a friend of mine waited 8 MONTHS for an Accord roof from Honda.

[spellbound]

Pretty bad service , i had a rear bumper replaced on my RS wagon , was replaced painted and fitted in 3 days , sounds like the repairer is lazy .

[tooch]

Pretty bad service , i had a rear bumper replaced on my RS wagon , was replaced painted and fitted in 3 days , sounds like the repairer is lazy .

This. I got my Octy back yesterday after only 2 working days, for a new bumper. The repairer did a totally sh*te job of the repair, but that's another matter.

[Mysticality]

I ordered some wind deflectors for the front windows from my dealer. They had to order them from Skoda in CZ. Was in in two weeks, exactly as quoted. (Somewhat Regional NSW)

[woofy]

I had both headlights replaced from new as they had a weird defect in them, from memory it was under a week. I think most parts come from the CZ though. I'm guessing the repairers went via three other sources rather than directly via VAG, dealers get stuff fairly quick.

[spellbound]

I ordered some wind deflectors for the front windows from my dealer. They had to order them from Skoda in CZ. Was in in two weeks, exactly as quoted. (Somewhat Regional NSW)

When the left mirror got wacked was here in 3 days . dopey dealer apologized when i arrived to have it fitted ,sorry we got a right hander , 4 more days inc painting .[COLOR="Silver"]

[daft1014]

dealers get stuff fairly quick.

Not always.

I had a petrol flap locking hinge and a ignition switch module fail. It took 2.5 months to get the parts.

At the time they blamed Skoda Aus for the delay.

[BluChris]

Turbo intercooler pipe couple of days, handbrake blind in stock. Rear bumper lower section a couple of weeks, tail light in stock (thanks to the person who did that...)

[woofy]

Not always.

I had a petrol flap locking hinge and a ignition switch module fail. It took 2.5 months to get the parts.

At the time they blamed Skoda Aus for the delay.

I've had a paint pen never come in that Skoda AUs kept cancelling. The Dealers from memory can put the request in directly to Skoda CZ, much like the car orders I thought, but at times Skoda Aus can interfere, stuff it up and the dealers have to reorder. Sounds typical for SKoda Aus all round, WTF do they do right.

[ausspace87]

I did something I never ever do. And left our car parked on the street overnight.

As Murphy's Law would have it, some some douche on his way to work (at 5am) ran up the back of it.

This is how the repairs story goes from the Insurer / Smash Repairer:

May I ask who is your insurer?

[Ben J]

I worked in the parts department of a dealership of a few makes last year and that wouldnt surprise me at all. Bumpers are something most dealers would stock as theyre a common thing to replace, if the other stuff had to come from overseas it can take months easily, especially if parts are damaged in transit which happens a lot. If a great wall part had to come from china it could easily take 6+ months if you weren't lucky.

Sent from my HTC Wildfire using Tapatalk

[Ocy_RS_TDi_Kombi]

Had the rear bump and the assembly behind it replaced in under a week (also had a towbar fitted at the time as all the crap was removed and the towbar place had easy access - saved $100).

As sortofbigbj said above, its knowing how much stuff they needed to order cause some could potentially take a while.

[Mysticality]

Oh, I almost forgot.
Body Control Module. Basically main computer, but not engine computer.
Two weeks.