I think the problem with warranty & the service required to keep it, is that people feel that they are being taken for a ride as a captive audience. I use local guys for minor services if I can and haven't had any problems (other than them replacing wiper rubbers without asking and trying to charge me for it).
But its partly our fault, service centres now employ customer service reps as well as mechanics, so I suppose as people's expectations for service other than just fixing the damn thing grows, so does the price of a service. I don't really care if I'm greeted by a customer service rep and given rolls royce treatment. I just want to drop the car off, list the problems and get out of there. I just need a basket to throw some keys at...
On the other hand though, I'm a programmer/network admin who has worked in customer service oriented businesses and I was always happy to have a sales droid between me and the public
I do far less K's than I used to now, so $300 a year in service doesn't bother me too much, but when I used to do over 30k, and the intervals were 10000k's, it used to bother me a lot
And thats another point too. 15k services mean that service costs go up to cover the lack of visits...
(No disrespect to sales droids - I was a helpdesk droid once
)
But its partly our fault, service centres now employ customer service reps as well as mechanics, so I suppose as people's expectations for service other than just fixing the damn thing grows, so does the price of a service. I don't really care if I'm greeted by a customer service rep and given rolls royce treatment. I just want to drop the car off, list the problems and get out of there. I just need a basket to throw some keys at...
On the other hand though, I'm a programmer/network admin who has worked in customer service oriented businesses and I was always happy to have a sales droid between me and the public

I do far less K's than I used to now, so $300 a year in service doesn't bother me too much, but when I used to do over 30k, and the intervals were 10000k's, it used to bother me a lot

(No disrespect to sales droids - I was a helpdesk droid once

Comment