Another new RS in the family

[Tezzwokka]

We are becoming a VAG family, my daughter in law is itching to get hold of her new RS wagon, with factory satnav and leather, next week after waiting since November for it. This adds to my RS hatch and her partner's GTi.

So if you see TWO black Skoda's in convoy hooning about in Melbourne, it could be us.

To make a long story short, I went with her to look at cars for her and ended up buying one for myself (no, I didn't gazump her) and then she had to wait nearly 3 months for hers.

VW undies next.....

[Frufru]

VW rules!!

Congrats. Enjoy!!

[Jake02]

To make a long story short, I went with her to look at cars for her and ended up buying one for myself (no, I didn't gazump her) and then she had to wait nearly 3 months for hers.

Haha that's awesome! Great story to tell everyone!

[Tezzwokka]

Well, it seems I got a bit ahead of my self. Richmond Skoda haven't been good at following up on the deal. They have her money and a contract from the start of November but it's been nearly 3 weeks now and she still hasn't got her car, even though the sales rep has continually told her: "It'll be ready in 2 days" every time she has rung them. Even to the stage of her drawing the bank cheque over a week ago when it was supposed to be ready to go.

She has never been able to get them to seriously push for the $2000 package especially since she's been waiting almost 4 months for delivery. I don't think they want to bother.

She is quite fed up and would quite happily go off and buy another car except that she likes VW's - they already own a Golf GTi - and would lose out on the deposit. It seems like Richmond Skoda don't do anything for the customer after they get the signature. I don't think she'll be recommending them to her friends (presumably the target group for an RS wagon).

[woofy]

I didn't think she would be eligible for the 2k deal, it was only for a certain period, of paying and then picking it up I thought?

I had Richmond Skoda turnaround a car for me in about a day, so I think they are probably getting ****ed around by someone else. Although George tends to promise things that the Audi side of them let him down on. The Audi guys seem to be an arrogant bunch in general there, but the head service guy is pretty good.

[Tezzwokka]

I didn't think she would be eligible for the 2k deal, it was only for a certain period, of paying and then picking it up I thought.

You're right she's not eligible for the package per se, but we were hoping for a measure of good will to back up the promises not kept. When I wrote the original post the car was supposed to be in dock and just waiting to be cleared and detailed. 7 days she was told and now it's weeks later and still waiting.

There is another post of a guy in Sydney who was able to get the package after ordering his car at about the same time. Maybe it's "because she's a woman"????

[K1W1]

I'm not defending anybody here just stating the reality of the situation.

Up to nearly 4 months for delivery including 2 -3 weeks from arrival on the docks seems to be fairly typical so in the respect your daughter in law is suffering the same treatment as most of us. The dealer does not get access to the car until Patricks clear it through customs and perform all the associated work they have to do to make the car suitable for registration in Australia. The dealer has no real control over this.

The promotion is a factory promotion and as many of us have found out the dealer also has no control and no ability to get promotional pieces for anybody unless they "cook the books". The VAG people are very black and white on what qualifies and always have been. Your daughter in laws car does not qualify. Period. As far as the person in NSW is concerned imo that person was very silly to post that they got the promo because it does mean that the dealer has done something underhanded and they have effectively dobbed that dealer in to the factory if the VAG people read this forum. I know from first hand experience that the factory people do not take kindly to dealers being creative with their accounting of promotions.

As I see it the situation your daughter in law is in has nothing to do with her gender and seems to be about the same as many of us have experienced. The problem may well be a salesperson who is trying to tell her what she is insisting on hearing rather than simply sitting her down, explaining the actual process and the pitfalls and delays that can happen and giving her full disclosure.

I'm not saying it's a good system or as I started trying to defend it, I'm just saying here that what you are experiencing seems typical to what many others have.

[Ocy_RS_TDi_Kombi]

Yep I waited approx 3 weeks for my car to be cleared at the docks, but once it was released I had it within days.

[Graybags]

Good call K1W1, it doesn't take much for some people to start the because she is a girl thing. That said our dealer (not drug hehe) wasn't responding to my calls but one call from the missus and it was all to attention, but she has a way with words

[woofy]

I think Skoda Richmond probably have been fed some BS by the dock people which unfortunately in their helpfulness really shouldn't have said anything until they had a rock solid car sitting there.

I don't think George has been in the car business before working at Skoda, as everything was new to him when I bought mine there, and he has not been turned into the evil sales guys across from him in Audi, I find him a pleasant change. Adil is in much the same boat, and I hope they stay that way. However, in his enthusiasm he has made mistakes before, albeit nothing huge. One thing I have been told in the past when I started at my company is never promise things out of your control. If you tell people they have to wait longer than expected and then can ring them up and tell them its come early, everyone is usually happy all round. Its never worth giving people hope that someone else can screw up for you.

I don't think for a second that they don't want your DIL driving away in the new car, and she definitely isn't getting the round around cause she is a woman. It's just the usual wharfie BS, that those guys pull. They probably didn't feel like dealing with it when they should have.

Anyone remember the strikes about 10 yrs ago, when non union guys were used and car clearances were up by 10X when they got the temp workers in.....gotta love corruption.

[K1W1]

I don't think George has been in the car business before working at Skoda,

Not sure how long for but he sold Peugeots (I think). He definitely sold cars before he started at Richmond.

[Tezzwokka]

Thanks for the replies, I know it's a rant but she still doesn't have her car. If she was originally told it was going to be 3+ weeks then it wouldn't have been a problem.

She has been carrying a $40k+ cheque in he purse for over a week now because it was supposed to be on the floor ready. Also they sold their 2nd car on that premise and now have to juggle young kids, school & shopping etc by taxi.

[K1W1]

If the dealer is aware of that then I would be hitting them up for a loan car.

[Tezzwokka]

So, the story has a happy ending. A phone call this morning, the car is ready today and has been picked up.

Everyone is happy.