Octavia RS MY10 - MFD Issue

[BlackOctaviaRS]

Hi guys, got a two month old RS Wagon with the Sat Nav.

At the moment, when I select "Audio" or "Navigation" on the MFD in the dash, the screen changes to "Skoda Navigation", and won't show the audio or navigation information. Has anybody else had this happen, or know how to get it to operate normally again?

[G-rig]

Is this only when you start up (ie cold start in the morning?). If so it usually takes 10sec or so to initialize (simiar to the my VW MFD).

[BlackOctaviaRS]

No, it's happening even after the car's been running for a while, cold or hot.

[NicZA]

Hi guys, got a two month old RS Wagon with the Sat Nav.

At the moment, when I select "Audio" or "Navigation" on the MFD in the dash, the screen changes to "Skoda Navigation", and won't show the audio or navigation information. Has anybody else had this happen, or know how to get it to operate normally again?

Hold down the down rocker on the right stalk (the one with the wiper controls), the display should change and give you a choice of what you want to display

[BlackOctaviaRS]

There's no down rocker on the wiper stalk - the controls are on the steering wheel. I can select audio or navigation, and it displays "skoda navigation" after selecting either option

[G-rig]

First I'd try rebooting the RNS 510.



Otherwise just go back to the dealer (assume it's under warranty).

[BlackOctaviaRS]

Well, I've been back to the dealer now, and even they can't fix it - they've taken a few pictures and diagnostic info, and sent it to Sydney head office...

[BlackOctaviaRS]

So, the car's now been back to be looked at again - the verdict? New Sat Nav, up to 3 weeks wait if it has to come from Germany...

[BlackOctaviaRS]

Almost 9 weeks later now, and still no new Sat Nav unit. According to the dealer, Skoda can't / won't give them an answer about when a new Sat Nav unit will be available.

This is getting ridiculous - are Skoda head office incompetent or something?

[dazag]

Go Into the dealer and get him to call Skoda Oz Spares on the phone whilst your standing there, also tell the dealer if they give him the run around to put you on the phone.
9 weeks is unacceptable in my books!!
Force their hand a little, see if it's the dealer BS you or if it is Skoda Oz dragging their a$$.
Ask for a order No. for the replacement head unit, etc etc, maybe give the ACCC/Consumer affairs a call and see where you stand first, might give you some weight when you talk to both the dealer and Skoda OZ.

Just ****s me when I read things like this, people not getting good customer service.

[K1W1]

Just ****s me when I read things like this, people not getting good customer service.

I feel much the same. The whole story sounds a little fishy to me. I wonder if it's a case of being in the too hard basket at either the dealer or Skoda? Either way it's totally unacceptable and either the dealer or Skoda should have pulled a head unit out of another vehicle way before now.

[BlackOctaviaRS]

Just emailed Skoda Australia, interesting to see how long they take to respond, and what sort of answer they provide. Failing that, I guess Consumer Affairs would be the next step

[Bayford Skoda]

It could be something simple as a the Sat Nav unit is properly coded to the instrument cluster.

Has it always been like this since brand new or has it just developed?

Maybe even try another dealers service department as at the end of the day your service can only be as good as the technicians competency.

[BlackOctaviaRS]

Just been informed today that the dealer ordered a new sat nav, rather than a warranty replacement sat nav - not sure that there's an actual difference between them, only the way they probably get reported and charged back to Skoda. It took Skoda Oz until today to inform them that they'd ordered the wrong part, almost 12 weeks after the initial diagnosis.

[BlackOctaviaRS]

So, the car is back in again today...took it back a month ago to get a new Columbus unit fitted, and that didn't fix it.

I've been told by the dealer they need it for 2 days so they can talk to head office on the phone while they try and diagnose the issue. At least they bothered to give me a hire car this time.

Has anyone got any suggestions as to what I should do next if they don't fix the car this time? What are the Australian rules and regs when it comes to dealers not being able to fix an issue under warranty? A new car?

HELP!!!