Skoda Australia customer relations

[Spook]

I agree that a dealer can't take away your initial 3 years of warranty (the VWA one). BUT they can set conditions for the extra (4th year) of warranty, and if one of those conditions is that ALL servicing (for all 4 years) has to be done at their dealership then it may be that if you want that extra year you will have to comply.

That is why it is very important to read and understand ALL the fine print in any contract you sign.

Yep, that's what I meant Transporter. My current car comes with 6 years warranty - 3 factory and 3 from the dealer. The extra 3 years from the dealer is conditional that I service the car with them for the first 3 years. Because it is "free" and from the dealer, they get to set the conditions.

[Graybags]

Oh yeah, should have guessed. Is the extra warranty something you negotiate at purchase?
-gt

[woofy]

If I had a real niggle when I bought my Skoda it was that extra factory warranty still doesn't exist. I got an extra year free with my Mazda and it was only around 3-400 anyway for it. A lot of cars are now extending to 5 yrs factory, but VW seem to charge $1000s for the same thing if at all. Would really love to see a reasonable price and option of this, not the weird 3rd party thing some dealers offer. Also means prices of used cars stays higher which can only help.

[Transporter]

I think the person meant ACCC (Australian Competition and Consumer Commission)

BTW: I picked up my FL RS Wagon today from Prestige in Brisbane and was very happy with the service. I did have a gripe with how they mounted the number plates, but apart from that it was good and I would recommend them highly.

Yes, that's what I thought, thanks for correcting me.

http://www.accc.gov.au/content/index.phtml/itemId/142

[Transporter]

Yep, that's what I meant Transporter. My current car comes with 6 years warranty - 3 factory and 3 from the dealer. The extra 3 years from the dealer is conditional that I service the car with them for the first 3 years. Because it is "free" and from the dealer, they get to set the conditions.

In that case I would make sure that in these additional 3 years I'm covered bumper to bumper. Otherwise it could be useless.

[woofy]

A lot of the dealer only ones cover only part of what the manufacturers one's cover. In lots of cases not much at all.

[davidh]

The DVG dealer in WA has been helpful. They are new to Skoda, their opening coinciding with the July launch of showroom Superbs.
My dealings with Skoda HQ, mainly through email attempts, have been either lacking response altogether, or telling me what they think I want to hear rather than the truth.
Case in point: when I ordered my Superb in the beginning of July, the dealer advised a couple of days later that the order looked like being delivered late October/early November. I asked Skoda why they weren't better prepared at launch time (they launched when Czech production stopped and all focus was in sponsoring Tour de France). They chastised the dealer, telling them to promise me 12 weeks (first week of October).
Guess what! The car is on the Glorious Leader, due in Fremantle on 17th Oct, so I will get it exactly when the dealer first told me. What's more, Skoda originally told the dealer it was on the Toreador, which docked on 27th Sept, but that was somebody else's car.
I like to hear good news, but not when it has no credible backing. Nice to have an honest and realistic dealer though. Good job DVG.