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Newbie with car troubles

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  • #1

    VIC Newbie with car troubles

    Hi everyone,

    I recently bought a 2012 Golf TSI 90 second hand about a month ago. Went to a specialist who told me that there was the standard shuttering transmission and it needed fixing. Would set me back 4k at the dealership.

    He did mention that because my car was about 4 years old with only 23000km done, been serviced at a VW dealer, they might cover it under goodwill. I have read conflicting reports about this goodwill policy.

    I am pretty annoyed at this revelation as I have heard VW customer service is not great.....

    Anyway, I look forward to learning more about my car from this forum.
    Tags: car, cover, goodwill, learning, read
  • #2
    Originally posted by SpruceMoose View Post
    Hi everyone,

    I recently bought a 2012 Golf TSI 90 second hand about a month ago. Went to a specialist who told me that there was the standard shuttering transmission and it needed fixing. Would set me back 4k at the dealership.

    He did mention that because my car was about 4 years old with only 23000km done, been serviced at a VW dealer, they might cover it under goodwill. I have read conflicting reports about this goodwill policy.

    I am pretty annoyed at this revelation as I have heard VW customer service is not great.....

    Anyway, I look forward to learning more about my car from this forum.
    Take it to a VW dealer and ask them to assess it for a warranty claim. It's a known issue and at 23,000 KM I'd be very surprised if they don't come to the party.

    Also, if you bought it from a dealer, you will have some sort of warranty through that dealer.

    Cheers

    George
    06 Jetta 2.0TFSI Killed by a Lexus!
    09 Eos 2.0TSI DSG Loved this car but has now gone to a new home!!
    14 EOS 2.0 TSI has arrived!

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