It seems my Tiguan was effected by the HPFP issues with TDI's. I am in Sydney - Australia. My Tiguan broke down a month ago now and is still sitting in a service centre an hour from my house awaiting repair.
Firstly Volkswagen tried to blame contaminated fuel, after testing (which took two weeks) it was not found to be the fault. Then Volkswagen agreed to fix the problem under warranty. Then Volkswagen advised it was going to take one month for the parts to arrive. After writing a letter, they have managed to get this down to two weeks but I still have no idea when my car will be fixed.
The customer service I have received has been terrible at best. Considering this was caused by a known problem which resulted in recalls in Canada and the US I find this simply disgusting.
If you are considering buying a Tiguan and you live in Australia, save yourself a lot of heartache and don't do it.
The car was nice when it worked but not nice enough to make up for the two months it has been off the road.
Firstly Volkswagen tried to blame contaminated fuel, after testing (which took two weeks) it was not found to be the fault. Then Volkswagen agreed to fix the problem under warranty. Then Volkswagen advised it was going to take one month for the parts to arrive. After writing a letter, they have managed to get this down to two weeks but I still have no idea when my car will be fixed.
The customer service I have received has been terrible at best. Considering this was caused by a known problem which resulted in recalls in Canada and the US I find this simply disgusting.
If you are considering buying a Tiguan and you live in Australia, save yourself a lot of heartache and don't do it.
The car was nice when it worked but not nice enough to make up for the two months it has been off the road.
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