Terrible VW Experieicne - HPFP

[simonsimmons]

It seems my Tiguan was effected by the HPFP issues with TDI's. I am in Sydney - Australia. My Tiguan broke down a month ago now and is still sitting in a service centre an hour from my house awaiting repair.

Firstly Volkswagen tried to blame contaminated fuel, after testing (which took two weeks) it was not found to be the fault. Then Volkswagen agreed to fix the problem under warranty. Then Volkswagen advised it was going to take one month for the parts to arrive. After writing a letter, they have managed to get this down to two weeks but I still have no idea when my car will be fixed.

The customer service I have received has been terrible at best. Considering this was caused by a known problem which resulted in recalls in Canada and the US I find this simply disgusting.

If you are considering buying a Tiguan and you live in Australia, save yourself a lot of heartache and don't do it.

The car was nice when it worked but not nice enough to make up for the two months it has been off the road.

[team_v]

This is the first time i have heard of any problems with the HPFP in the Tiguan.
I wasn't aware the TDI's had a HPFP?

I have been giving mine a good workout and have had no issues so far.

Can you clairfy what gave it away (i believe the US ones had a whistling noise but that was the water pump or something......)

[kaanage]

the HPFP issues with TDI's.

That's the first I heard of it here. So just to confirm, did your fuel lines past the HPFP + injectors + tank end up full of metal shavings/swarf from the HPFP when the piston rotated?

[simonsimmons]

Yes that is exactly what happened. Metal shavings blocking the fuel system. I am going to pick up my Tiguan tomorrow, but to be honest I am over it. I wish I could get a refund....

Anyway, just to reiterate, this is the worst consumer experience I have ever had period!! From being firstly accused of using contaminated/non-diesel fuel, a testing process that took close to three weeks, to then being told that the parts required would not arrive for another month, after the car had already been off the road for a month. I can now collect my car 36 days after the initial breakdown.

Will never buy a Volkswagen again....

[JustCruisn]

Did you ever ask for a loan car ?
When you pick it up mention the pain and see if they offer anything. Or blantly ask the dealer "what can you do to makeup up for all this ..?" see if you can get a free service or something.

[Ozram]

The common rail fuel pump or HPFP would be made by Bosch. A VW service department would not be capable of stripping it down to find the cause of the failure. Nor would they have the clean room that is required to repair these pumps. The unit would most probably have been sent out to a diesel fuel specialist for analysis. A fuel sample would have been sent to a laboratory to check that it is fit for use and doesn't contain water or other contaminants. Results from these outside tests would take time. All this would be done *before* any decision on warranty is made by your dealer.

Contaminated diesel is the single biggest cause of HPFP failure in Australia. Fact.

Bosch, Denso, Delphi, Siemens, Stanadyne ...... not one of these pump manufacturers will warrant any of their diesel fuel injection equipment that has been subject to contaminated diesel. They will provide warranty on manufacturing defects and workmanship.

It is the dealer's responsibility to ensure that the repair is of a warrantable nature so he can get paid. If it isn't he will charge the customer.

Just because a recall situation is present in one country thousands of kms away does not make it a given in another country. Differences in components, fuels and other variables are at play.

I can understand your disappointment, but to introduce yourself to an internet forum designed for VAG group vehicles like the way you did is peculiar at best.

If you want to tell people not to buy a VW because of a bad experience you may have had then at least get your facts right. Tell them to stop buying washing machines or cordless drills that are made by Bosch. The VW didn't fail, the Bosch pump did.

[mikinoz]

Cool story bro. So, what was the cause?

How old is the car? How many km? Under what warranty?

The more I read your post the less facts and more emotional rant I can see.

Back it up with some evidence and we can all share your experience.

[Transporter]

Will never buy a Volkswagen again....

...good, someone else can get his/her car faster.

[simonsimmons]

mikionz - The cause was a severe lack of fuel of pressure, this was caused by metal shavings in the fuel system caused by a breakdown of the system, I am sure I will get more details tomorrow when I pick up the vehicle and I will certainly update my post.

The car was purchased in January 2011, it is MY11 model Tiguan and it had 9700km. The warranty was the manufacturer warranty. Are these details adequate?

Is this an emotional rant, well yes, after having a brand new car out of action for over a month without even so much as an apology from Volkswagen, yes it is but it is based on a very genuine bad experience.

[kaanage]

Back it up with some evidence and we can all share your experience.

Wow, that's harsh.

simonsimmons, I'd be pretty pi$$ed off too. And unimpressed with the 'support' from this forum.

Would you mind reposting all the details in the Diesel section for those of us who want to be informed?

[anthony]

There is nothing more disapointing than buying a new car which turns out to be a dud...

[simonsimmons]

Ozram - I did not but my vehicle from Bosch or any of the other companies you mention, I bought a Volkswagen, who they buy their parts from is not my problem and the manufacturer warranty is with Volkswagen not Bosch.

Yes you are right about recalls by global companies like Volkswagen, in some cases they can only effect certain locations, but if you check your facts you will find that Volkswagen is now doing a recall in Australia of TDI models, see below link to the ACCC.

Volkswagen

Before I purchased my Tiguan I read a number of articles on this site, I am just ensuring that new buyers also have information on the bad experiences.

Is the internet not a free and open place for opinion?

[Transporter]

Sorry mate, but every brand has the safety recalls and the one you posted is not what caused your car's break down.

---------- Post added at 10:18 PM ---------- Previous post was at 10:13 PM ----------

Wow, that's harsh.

simonsimmons, I'd be pretty pi$$ed off too. And unimpressed with the 'support' from this forum.

Would you mind reposting all the details in the Diesel section for those of us who want to be informed?

Well, ...informed or misinformed? I like when the information is correct and I fail to see any evidence what caused the failure.
No one should post the multiple posts in the sections of the forum with no good reason. The thread can only be moved to diesel section if there is a reason for it to exist there or even here.

[kaanage]

Yeah, the problem simmonsimmons posted about is the one that they are TRYING to get a recall for CR engine HPFP analysis - TDIClub Forums

No one should post the multiple posts in the sections of the forum with no good reason. The thread can only be moved to diesel section if there is a reason for it to exist there.

Happens all the time so why can't he? It relates to diesels more than Tiguans

[Rockman]

The trick is to break down 100km from home, this way you get a hire car.
And if not that far, tell them you have moved to your brothers.


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