Register of unhappy Polo purchasers awaiting delivery...

[nugget1312]

Thanks Corey. Its sounding that way. I guess I should resign myself to not seeing it this year then.

[gavs]

Squeaky wheel syndrome... Hopefully "their" cars arrive with missing options - lol

Look, I know people will probably feel this way about myself and GTI Joe for trying to help everyone, but I really don't appreciate comments like this. My car was in the system 3 weeks before I even walked into the dealership. Most of my liasing has been with the dealership and I only sent 2 emails, one to Martin Winterkorn (which I got a reply to) and one to customer service in VWA (who never replied). The reply came from VGA HO AFTER I had been contacted by my dealership.

So to all of you who are bitter about me trying to help ALL OF YOU:

Don't expect my help any further, you can all go and wait for cars to come up while being told lie after lie from VWA about BS arrival and build dates. Meanwhile, I will be enjoying the car that the dealership had ordered long before I even considered buying a new car (if indeed, that information about build slots was the truth!).

GTI Joe, thank you for all of your help on this and any others who have positively contributed. Corey, please close this thread.

[Corey_R]

GTI Joe, thank you for all of your help on this and any others who have positively contributed. Corey, please close this thread.

Ok. I thought I would just quote two of my posts before closing this, so that those who are also affected by this can easily find the information.

Hey guys.

I thought I'd pop in and share some of my experience.

I ordered a Golf R on the day it was released in Australia (June 12, last year). I then received it exactly 6 months and 1 day later (December 13th).

From day one the (very honest) sales guy explained to me that the "ETA" would be 6 months, but that this ETA is only based on their experience from recent orders of similar cars from the factory that my car would be coming from. i.e. they've ordered plenty of Golf GTI's over the past year and they guess how long it will take based on that. No body, not any dealer, not VGA, not even VW HQ can tell you when your car will arrive until a production slot is allocated. Even then, they can only give you an estimate as Volkswagen does not control the shipping companies, the shipping ports, the compliance companies, customs, quarantine, or the weather (yes, the weather can cause details).

The other thing is that it took almost 2 months before a production slot was allocated for my order.

Neither the 2 month wait for a production slot, nor the 6 month wait for the delivery was "news" or unexpected for me. I've been around these forums (as a silent observer for a year or so before joining up) for a few years, and so it was all expected.

The other point is that orders are not processed strictly on a first come first served basis. Whilst generally that is the case, think about the practicality. Car production is based on a "just in time" delivery of parts (i.e. parts come in as needed, there is not a big warehouse full of a months supply of parts next to the factory). So if you ordered a DSG Polo, and 3 weeks later someone ordered a Manual Polo, but then there is a shortage of DSG's, the manual orders well get brought forward to keep the production at full capacity. So you may end up receiving your car 3 weeks after that manual person (6 week longer wait). This exact situation happened with the Golf R last year.


If there wasn't a production problem?
4 months would be the "average" minimum wait for a car coming from Germany, even if production capacity was sufficient.. Yes, I know that the Polo GTI isn't made in Germany, but they appear to be put on a train and loaded to ship from Bremerhaven. The 4 months wait would be a few weeks for allocation, a few weeks for production, ~2 months for transport (this can vary by weeks depending on route and weather), and ~3 weeks for compliance/dealer delivery etc.


It's not an Australian problem. There is more than one problem as well.
The problem that Volkswagen have is that the world-wide demand is just out stripping production capacity. This is not an Australia only problem. Even the suppliers are having issues, which is why the Wolfsburg factory is being shut for a day etc. It's also why Volkswagen are investing 50 billion Euro with the majority going to expansion of production in Germany.

Whilst I understand peoples frustration, there is going to be much more pain involved before things get any better. As you can imagine, it's very difficult to spend 50 billion euro (~$70 billion Australia) in a day. Hell, it's it's only going to take $5 billion to rebuild QLD. That should put into perspective the scale of what needs to occur here.

What is an Australian specific problem (I think) is that some dealers are out-right lying to customers to make sales or "steal" sales from other dealers by putting "ETAs" on contracts which they know cannot be met. This isn't a new thing, but it's just made even worse by the current situation.


You have a choice, but you don't really!
In the end, what it comes down to is that the Volkswagen product right now is great. As you guys have said in your posts above, we all have a choice to go and purchase something else, but we won't, because nothing else is as good! It's not like we're some elite group of people here - many many people are realising this same fact too, and the problem is just getting worse.


My final words are this.
Get off this site for 6 months and come back later!
Don't take that the wrong way. It's for your benefit not mine!
It's the same advice that I gave all the "original Golf R crew", and they all ignored me then too! But seriously, when you're all sitting here discussing this topic for which there is no solution, you're just making yourselves and each other unhappy. The internet is terrible for that aspect. Too much information is bad. Ignorance is bliss! So get off the internet, go get another hobby for 6 months, and then come back to track your car's progress on the boat to Australia and start discussing the topics like "what accessories" you're going to buy and mods your going to do and roads your going to drive then!

All the Golf R crew who have received their cars have now put the 6 month wait into the very depths of their minds and have forgotten about it due to how awesome their cars are, and I'm sure it'll be the same for all you guys - but your could save yourself some agony anyway.

You'll be much happier if you take that advice.... but I doubt anyone will

The allocations for Australia have sold out

Correct. They sold out sometime in January. So unfortunately some of the people who have already ordered may also miss out. HOWEVER, since other people will cancel even based on the news of an August wait, hopefully those that already ordered and are willing to wait will end up with an allocation this year.

I posted this yesterday, so I thought I'd make it blue this time to draw attention.
It's been confirmed by multiple customers and dealers.