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GOLF TSI 7Sp DSG - Engine Squeek noise
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I have been reading with keen interest in regards to the squeek/chirping noise upon acceleration. Few things that may interest you:
- I bought my car from <dealer> VW in Feb
- A few months later recognised this chirping sounds (approx when doing 50-60kph)
- Took back, and was able to replicate issue to dealership
- They fixed the issue by replacing the water pump (said it was common problem at the time (around July this year)
- A few weeks back i noticed the same noise. So i rang the dealership adn said i had the same issue come back
Essendon said the following:
"The water pump is a recognised issue, and they have stopped replacing the water pumps for vehicles with this issue because this is not a long term fix (very common issue). I was told that VW is currently working to find a fix for this issue"
- I then asked how will i be contacted, and i was told i will need to ring up and check with VW in a few months.
I am a little concerned because what if they never find a fix? does this mean i need to accept this defect of the water pump = chirping squeek noise?
What are my rights? what is VW going to do do compensate me for driving a defective vehicle (ok, just a noise but still)???
BTW-rang <different dealer> VW and they did not know of this common issue, how can this be? should this not be reported to every dealership?
Any advice - i am thinking about ringing VW today to complain - is there a custoemr service line i can call as i do not accept the fact that i have to sit and wait...
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I have been reading with keen interest in regards to the squeek/chirping noise upon acceleration. Few things that may interest you:
- I bought my car from <dealer> VW in Feb
- A few months later recognised this chirping sounds (approx when doing 50-60kph)
- Took back, and was able to replicate issue to dealership
- They fixed the issue by replacing the water pump (said it was common problem at the time (around July this year)
- A few weeks back i noticed the same noise. So i rang the dealership adn said i had the same issue come back
Essendon said the following:
"The water pump is a recognised issue, and they have stopped replacing the water pumps for vehicles with this issue because this is not a long term fix (very common issue). I was told that VW is currently working to find a fix for this issue"
- I then asked how will i be contacted, and i was told i will need to ring up and check with VW in a few months.
I am a little concerned because what if they never find a fix? does this mean i need to accept this defect of the water pump = chirping squeek noise?
What are my rights? what is VW going to do do compensate me for driving a defective vehicle (ok, just a noise but still)???
BTW-rang <different dealer> VW and they did not know of this common issue, how can this be? should this not be reported to every dealership?
Any advice - i am thinking about ringing VW today to complain - is there a custoemr service line i can call as i do not accept the fact that i have to sit and wait...